Resilience,
Delivered Together

We work side by side to strengthen your systems, reduce downtime, and maximize results.

We see our customers as partners in resilience. At Copia, we’re committed to equipping industrial teams with the tools and insight they need to stay in control and ahead of downtime.

Our Customer Success mission is simple: accelerate time to value, strengthen every deployment, and build lasting partnerships through practical guidance and proven best practices that keep operations running at their best.

Pillars of Customer Experience

Customer Success Management

Your dedicated strategic advisor—driving adoption, alignment, and measurable outcomes at every stage of your journey.

Technical Services  & Support

Rapid, reliable deployment and expert guidance that ensure seamless integration, fast issue resolution, and continuous operational improvement.

Copia Resources

Self-serve learning and troubleshooting tools that empower your team to stay confident, informed, and in control—from onboarding to full-scale optimization.

VP, Varland Plating

Toby Varland

“Copia has been life-changing. It’s not a luxury but an essential cost of doing business that we cannot afford to be without. With Copia, we are setting new standards for quality and efficiency to ensure we stay ahead of the competition.”

Engineering Manager, AWC

Matthew Paulissen

“Copia has become an indispensable part of our daily operations. Its impact is felt in every project we undertake, from ideation to implementation and beyond.”

Product Manager, Automation Nth

Chris Secrest

“Copia gives us a clear snapshot of everything that has changed in our code, saving us so much time. And it puts it into a friendly format. Being able to verify that code was saved and released, and to know that we’re using the proper code when the customer puts it into their management system — these are game changers. Copia has been transformational for us.”

Your Path to Resilient Operations

Smooth, supported onboarding is the foundation of your success journey with Copia‍

Adoption enables operational success and value attainment through features, functionality, and training. ‍

Retention empowers outcomes through current and future state results. ‍

Growth identifies opportunities to expand our partnership with value at the core. ‍

Advocacy empowers both organizations to collaborate & promote one another.

‍Onboarding

Smooth, supported onboarding is the foundation of your success journey with Copia‍

A digital illustration of a resilient operational process with interconnected lines, symbols, and a background emphasizing

Adoption

Adoption enables operational success and value attainment through features, functionality, and training. ‍

A team conducts customer onboarding with presentations, laptops, and data analysis in a modern office setting.

A schematic diagram of a cloud-based product management system with electronic circuit symbols on a blue background.

Retention